1) How do I pay for a Mayloz purchase?
a) For India, we accept payments through various options like Credit Card, Debit Card, Net banking, Bank Transfer (Bank: ICICI Bank / Beneficiary Name: Mayloz E Commerce / Account No: 020605002117 / IFS Code: ICIC0000206) or COD (Cash On Delivery).
b) For countries other than India, we accept payment through PayPal (Credit Card, Debit Card) or Money transfer agencies like Western Union, Money Gram, Xpress Money, etc.
c) For Cheques and Demand Drafts. These have to be drawn in favor of "Mayloz E Commerce" and send to 6/1644, Gundi Sheri, Lal Darwaja, Surat, India 395003. M +91 9377 977 994.
2) Is it safe to use my Credit card or Debit Card?
a) All credit card, Debit Card and net banking transactions are processed over a secure encrypted connection. So it is absolutely safe!
3) Are there any hidden charges?
a) Shipping within India, there are NO hidden charges (GST, State Tax) when you make a purchase on Mayloz. List prices are final and all-inclusive. The price what you see on the product page is exactly what you would pay.
b) For shipping outside India; Custom Duties, Import Duties or any other taxes or duties may vary according to the rules of different countries. These charges are not included in our selling price but may be charged to you by your respective governments. So the customer is solely responsible to pay those charges. The courier companies may also charge some additional service fees over and above the government duties on a case by case basis.
4) What should I do if my payment fails?
a) In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) or your Internet connection is not disrupted in the process.
b) If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on firstname.lastname@example.org or please give us a call on +91 9377 977 994 with your order number for any clarification.
5) I see debit transactions on my Bank Statement from Mayloz but I have never shopped with Mayloz. What do I do?
a) If you see any charges on your credit/debit card for purchases made on Mayloz.com, but you have never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf.
b) If you're still unable to recognize the charge, please report the unauthorized purchase within 60 days of the transaction so that we can look into it.
6) Do you accept International Card?
a) Yes. We accept International cards via PayPal.
b) There is no upper limit to an order value placed using an International card.